Dr. Jana Binder
Head of Information Department Information
Goethe-Institut e. V.
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The European Commission provides a platform for online dispute resolution (ODR), which you http://ec.europa.eu/consumers/odr/ find here. Consumers have the opportunity to use this platform to resolve their disputes. We are ready to participate in an out-of-court arbitration procedure before a consumer arbitration board. The Federal Universal Arbitration Office at the Centre for Conciliation, Strasbourger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de is responsible.